Shipping policy

Shipping & Delivery

At Kinmise, we are committed to delivering your fashion essentials—from elegant dresses to cozy sweaters and stylish jackets—safely and efficiently. This policy outlines our standard shipping procedures to ensure a transparent and reliable delivery experience for all our international customers.

Shipping Method & Processing

We currently offer Standard Shipping for all orders. All items are carefully inspected and packaged at our fulfillment center before dispatch.

• Order Processing Time: Please allow 1-3 business days for us to process your order before it is handed over to our shipping carrier.
• Shipping Carrier: We partner with reliable international logistics providers to ensure your package is in good hands.
• Shipping Destinations: We ship to most countries worldwide. Shipping availability will be confirmed at checkout.

Shipping Timeframes & Costs

Delivery times and costs vary depending on your location. These are estimates and do not include order processing time.

• North America & Europe: 10-20 business days.
• Australia & New Zealand: 12-25 business days.
• Other International Regions: 15-30 business days.

Shipping Costs: Shipping fees are calculated based on your delivery address and the total weight of your order. The final shipping cost will be clearly displayed during checkout before you complete your purchase. Please note we do not offer free shipping at this time.

Please consider potential delays due to customs clearance procedures, local holidays, or unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package's journey. You can use this tracking number on the carrier's official website for the most up-to-date delivery status.

Customs, Duties & Taxes

Kinmise is not responsible for any customs duties, import taxes, or brokerage fees imposed by the destination country. These charges, if applicable, are the sole responsibility of the recipient and are typically collected by the delivering carrier upon arrival. We recommend contacting your local customs office for more information on potential fees.

Incorrect or Incomplete Address

Please ensure your shipping address is complete and accurate at the time of order placement. Kinmise cannot be held responsible for packages lost or delayed due to incorrect addresses provided by the customer. If a package is returned to us due to an address error, we will contact you via email to arrange re-shipping at an additional cost.

Contact Us

For any questions regarding your order's shipment, please contact our customer support team at [email protected]. Please have your order number ready for faster assistance.